These Terms of sale apply to every purchase of an eSIM data plan on baobabsim.com. Please read them before you pay. When you tick the consent box before checkout, you accept the version of these Terms published on the day of your purchase.
1. Who sells the eSIM
BaobabSIM is a brand of LuKas Holdings sp. z o.o., ul. Stefana Batorego 18/108, 02-591 Warsaw, Poland, entered in the Polish National Court Register (KRS) under number 0001233010, NIP 7011306806, REGON 54439709700000, EU VAT ID PL7011306806 (“BaobabSIM”, “we”, “us”).
You can reach us at contact@baobabsim.com.
We sell prepaid eSIM profiles that connect to mobile networks in Morocco, Egypt and South Africa. The networks are run by mobile carriers in those countries and, for regional plans, by the carriers’ roaming partners. None of them is a party to your purchase. We buy the eSIM profiles from an authorised distributor.
2. What you buy
- An eSIM is a digital SIM profile. You install it on a compatible phone by scanning a QR code or by entering an SM-DP+ address and an activation code.
- Each plan shows the country it is sold for, the network it runs on or that it is a regional plan, the data allowance, the validity in days, whether calls, SMS or a phone number are included, and the price.
- A local plan works in the country it is sold for. A regional plan works in each country listed on its page, through partner networks.
- Once the allowance is used up, the network may slow down or stop mobile data until the plan ends. Plans cannot be topped up or extended unless the plan says so.
- Install the eSIM within 30 days of purchase. If you are buying more than 30 days before your trip, write to us first and we will confirm the dates for your plan.
3. Phone compatibility
Before you buy, check that your phone supports eSIM and is not locked to a carrier. The plan page explains how. An eSIM bought for an incompatible or locked phone is not refunded (see the Refund policy).
4. Ordering and payment
- Prices are shown in US dollars. The total you pay, including any tax that applies, is shown on the payment page before you confirm.
- Payments are processed by Stripe. We never receive or store your full card details.
- The contract is concluded when Stripe confirms your payment. If the payment fails or the payment page expires, no contract is concluded and you are not charged.
- One purchase is one eSIM.
- We may refuse or cancel an order before delivery if we suspect fraud or if the plan is no longer available. If you have already been charged, we refund the full amount.
5. Delivery
- The eSIM is delivered electronically on the order page that opens after payment. The page shows the QR code, the SM-DP+ address and the activation code, and we send you its link by email.
- Save the link to the order page and keep it private. Anyone with the QR code can install the eSIM, and a profile can usually be installed only once.
- If automatic delivery fails, we contact you by email. If we cannot deliver the eSIM within 2 business days of payment, we refund you in full.
6. Right of withdrawal
If you are a consumer in the European Union, you normally have 14 days to withdraw from an online purchase without giving a reason. For digital content and services that are supplied straight away, this right ends once delivery has begun with your express consent and your acknowledgement that you lose the right.
Before checkout you ask us to deliver the eSIM immediately and confirm that you lose the right of withdrawal once the QR code is shown. After the QR code has been displayed on your order page, you can no longer withdraw under this right. The Refund policy still applies: it gives you a full refund if the eSIM does not work in the country it was sold for and we cannot fix it.
7. Refunds
Refunds are handled under our Refund policy. In short: a full refund if the eSIM does not work in the country it was sold for and we cannot fix it, or if we do not deliver it; a working eSIM is not refunded, whether or not it has been installed.
8. Using the eSIM
- Use the eSIM lawfully and within the network’s fair use rules. Do not resell it or use it in SIM boxes, for bulk messaging or for automated traffic.
- Mobile lines in Morocco, Egypt and South Africa are subject to registration rules. If the network or our distributor asks for identity details to keep the line active, the line may be suspended until you provide them.
- Coverage, speed and availability are provided by the network and vary with location, buildings, time of day and network load.
9. Liability
- We are responsible for delivering a working eSIM profile that matches the plan you bought.
- Beyond refunding the price under the Refund policy, we are not responsible for losses caused by network outages, gaps in coverage or network decisions outside our control, or by installing the eSIM on an incompatible or locked phone.
- Nothing in these Terms limits liability that cannot be limited by law, including liability for intent or gross negligence, or your statutory rights as a consumer, including your rights if the eSIM does not conform to the contract.
10. Complaints
Send complaints to contact@baobabsim.com with the link to your order page, a description of the problem and, if possible, screenshots. We reply within 14 days.
If you are a consumer, you can also get free help from a consumer advice body in your country. In Poland, this is the municipal or district consumer ombudsman (rzecznik konsumentów). Information about out-of-court dispute resolution is published by the Polish Office of Competition and Consumer Protection at uokik.gov.pl.
11. Personal data
We process personal data as described in our Privacy policy. If you allow marketing cookies on the site, we report your visit and your purchase to Meta to measure our ads, as the Privacy policy sets out; buying does not depend on that choice.
12. Changes to these Terms
We may update these Terms, for example when the law or our plans change. Your purchase is governed by the version you accepted before checkout. Each version carries its date at the top of this page.
13. Governing law and courts
These Terms are governed by Polish law. If you are a consumer, this choice does not take away the protection of the mandatory rules of the country where you normally live, and you may bring a claim before the courts of that country.
14. Language
These Terms are published in several languages. If the versions differ, the English version prevails, except where the law of your country lets you rely on the version in your language.