Help with your eSIM
Installing, switching on when you land, connection problems and refunds. Have the link to your order page ready.
How to install your eSIMInstall your BaobabSIM eSIM on iPhone, Samsung Galaxy or Google Pixel from the QR code or by manual entry, before you travel.Read
Switch your eSIM on when you landWhat to switch on when you land in Morocco, Egypt or South Africa: the eSIM line, mobile data and roaming, and when to install.Read
eSIM not connectingYour BaobabSIM eSIM shows no service or no internet? Six checks in order, and what to send us if the eSIM still does not connect.Read
Refunds and lost QR codesHow to ask BaobabSIM for a refund, what we need from you, how long the money takes to arrive, and what to do if you lost the link to your order.Read
Still need help?
Email us the link to your order page and your phone model. We reply within 14 days.