On iPhone
- Open Settings, then Cellular.
- Tap the BaobabSIM line and make sure Turn On This Line is on.
- Go back, tap Cellular Data and choose the BaobabSIM line.
- Turn off Allow Cellular Data Switching, so the phone never falls back to your home line for data.
- Tap your home line and turn off Data Roaming. You can still receive calls and SMS on your home number, charged by your home carrier.
On Android
- Open the SIM settings: Settings, Connections, SIM manager on Samsung, or Settings, Network & internet, SIMs on Google Pixel.
- Turn the BaobabSIM eSIM on.
- Set Mobile data to the BaobabSIM eSIM.
- Open your home SIM and turn off Roaming.
Give the phone a few minutes to find the network. The signal bars and the network name appear next to the eSIM line.
Data roaming on the eSIM line
A regional plan connects through a partner network in the country you are in, which is roaming by definition: turn Data Roaming on for the BaobabSIM line, or it will not get online. The plan is prepaid, so this cannot add charges to the eSIM.
A local plan, such as our Orange Maroc plans in Morocco, usually connects without it. If the eSIM shows a signal but mobile data does not work, turn Data Roaming on for the BaobabSIM line only.
Install within 30 days
Install the eSIM within 30 days of buying it. If your trip starts more than 30 days after you buy, write to contact@baobabsim.com before installing and we will confirm when the validity days start for your plan.
Identity checks
Mobile lines in Morocco, Egypt and South Africa are subject to registration rules. If the network asks for identity details to keep the line active, the line may be suspended until you provide them. We tell you by email what is needed.
Still no connection
Work through the checks in eSIM not connecting, in order.